Figuring out how to make your customers happy is no easy task. In fact, once you think you have it dialed in, customer expectations change and the process to improve your CX begins again. In addition to Forrest Performance Group (FPG) and Continuum Group, Avid is proud to add Mark Hodges from Blueprint Strategic Consulting to its exclusive list of industry experts vetted to work with our clients. Coincidentally, Mark was an Avid Ratings client when he was VP of Operations at K. Hovnanian. He knows Avid and has been in your shoes working through the challenges of running a national home building company.
The highlight of my experience working with Mark was when he invited me to “Ring The Bell” on the NYSE when K. Hovnanian was honored with closing the exchange that day. It was an experience I will remember for the rest of my life and is a testament to the relationship we have formed over the years. It has been an honor to work with him and I look forward to furthering this collaboration with him serving Avid clients.
Mark, along with Jason Forrest and Clark Ellis, round out an all-star team that is up to speed on interpreting Avid data and are experts in creating the ultimate customer experience. In addition to our existing Client Success Team available at no charge to work with your team, the Avid Advisors are high-level experts that can be called upon to solve virtually any organizational issues you may encounter. Please contact us or reach out to them directly to learn more about what they can do for you.
Welcome to the Team Mark!
All the best,