Published April 27, 2022
Last updated March 7, 2023
Five Star Homes takes top honour as Avid Ratings Canada Cup Award Winner
In recognition of the best builders providing extraordinary customer experiences, Avid Ratings Canada is proud to announce the winners of the 19th Annual Avid Awards. Homebuilders throughout Canada are honoured with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded builders, Canada’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 437 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2021.
“Award-winning companies deliver experiences that consistently exceed customer expectations, and this requires a seamless functioning of high-caliber people running efficient processes that produce high-quality products,” said Tim Bailey, Chief Strategy Officer, Avid Ratings. “It’s a privilege to recognize the 19th Annual Avid Award winners for their commitment to homebuilding excellence, particularly through the navigation of this past year’s challenges.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform. Every homebuyer survey in our database is analyzed to determine each builder’s overall rating. Avid’s New Home Experience surveys collect detailed homebuyer feedback and provide industry-leading insights on overall satisfaction, willingness to refer, actual number of recommendations, and strategic CX diagnostics for homebuilders.
Each award-winning builder must score at or above the top 25th percentile in Canada to be recognized with an Avid Award.
The Avid Cup recognizes the single builder with the highest customer ratings across all surveys throughout North America, taken throughout the first year of homeownership.
The Avid Cup winner in Canada is as follows:
- Five Star Homes
“To be recognized at a multinational level for this award is an incredible honor I’m happy to share with my team, trades and partners. It proves that what we do every day is meaningful to our customers and that is a testament to our purpose in the home building industry. I am proud of this legacy and I hope that our customers past, present and future will know that we will always be committed to excellence.” – Amit Sharma, President and CEO of Five Star Homes Inc.
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in Canada are as follows:
- Production: Minto – Calgary
- Custom: Deneschuk Homes
- Custom: Maison Design + Build
“It’s an incredible honour to be recognized among national homebuilders for our commitment to customer service excellence at the Annex – our first development project in Calgary. This proud achievement is a reflection of our team and their dedication to providing homeowners with a positive experience.” – Greg Mills, Division President – Minto Communities Calgary
“Deneschuk Homes is honored to be named Canadian small volume builder Diamond award winner for the second time. It takes a team effort from front staff, sales, production and sub trades in order to have a chance to receive this award from our customers. Our end goal is to produce a product that our customers are proud to own and Avid surveys allow us to evaluate each home that we produce to see where we can improve. Avid gives us third party feedback that is invaluable to our company. Deneschuk Homes has been an Avid customer 9 years and will continue into the future.” – Lee Rusnak, President of Deneschuk Homes
“Being recognized for this award is an honour for the whole team at Maison. Client satisfaction has always been a driver to creating a better home building experience.” – Andrew Wagner, Director of Construction & Founder of Maison Design + Build
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every province is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the Canadian provinces are as follows:
Province of Alberta
- Production: Laebon Developments Ltd.
Province of British Columbia
- Production: Morningstar Homes Ltd
- Small Volume: Miracon Developments Inc.
Province of Ontario
- Production: Mountainview Homes
- Custom: eQ Homes
Province of Saskatchewan
- Small Volume: North Ridge Development Regina
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.
The winners of the Avid Benchmark Award in Canada are as follows:
Brookfield – Calgary – MF – AB
Brookfield – Edmonton MF – AB
Calbridge Homes SF
Foxridge Homes (Vancouver)
Mattamy Homes – Alberta
Mattamy Homes GTU
Winners will receive access to a press kit that will include the official Avid Award badge that employees may display in their email signature and on their letterhead.
For more information about the Avid Awards, please visit here.
About Avid Ratings Canada
Avid Ratings Canada is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.ca.
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