Published April 27, 2022
Last updated May 3, 2022
AR Homes® Lake City (Bryan Zecher Homes, Inc.), AR Homes® Punta Gorda (SandStar Homes, LLC), and Meritage Homes – S. Californiatake top honors as Avid Ratings Cup Award winners
MADISON, Wis. (April 28, 2022) – In recognition of the best builders providing extraordinary customer experiences, Avid Ratings is proud to announce the winners of the 19th Annual Avid Awards. Homebuilders throughout the U.S. are honored with the prestigious awards each year for scoring highest with their customers on homebuying experience surveys. Award winners are chosen based on results received from some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 437 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2021.
“We are proud to announce our Avid Award-winning customers this year and congratulate them on their commitment to providing exceptional customer experience. Although the homebuilding industry continued to face challenges in labor and supply shortages this past year, our customers were determined to provide high-quality service for their buyers,” said Aaron Everson, CEO of Avid Ratings. “Their perseverance in difficult times and dedication to service excellence are clearly reflected in their well-deserved honors.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform. Every homebuyer survey in our database is analyzed to determine each builder’s overall rating. Avid’s New Home Experience surveys collect detailed homebuyer feedback and provide industry-leading insights on overall satisfaction, willingness to refer, actual number of recommendations, and strategic CX diagnostics for homebuilders.
Each award-winning builder must score at or above the top 25th percentile in the United States to be recognized with an Avid Award.
The Avid Cup recognizes the single builder with the highest customer ratings across all surveys throughout North America, taken throughout the first year of homeownership.
Avid Cup winners in the U.S. are as follows:
- AR Homes® Lake City (Bryan Zecher Homes, Inc.)
- AR Homes® Punta Gorda (SandStar Homes, LLC)
- Meritage Homes – S. California
“Our team is so proud to have won the Avid Award and especially in these challenging times of supply chain issues when all they hear from clients is why is it taking so long to complete our new home—it’s a breath of fresh air for the team to be acknowledged knowing they are doing the best for our clients!” – Jim Sanders, President of AR Homes
“It is a great honor for Meritage Homes Southern California to win this year’s Avid Cup Award. Receiving this recognition is incredibly gratifying and a true testament to the effort of everyone in our division. Our talented Sales, Construction, and Customer Care teams take great pride in ensuring our valued homeowners are satisfied throughout their homebuying and homeownership journey, and it is beyond rewarding to be recognized for these efforts and to know that our homeowners value our dedication in delivering them a Life. Built. Better.® The voice of the customer is the best way for us to judge how well we did our job and to ensure that our team is in alignment with our company’s core values. Being recognized for having the highest customer ratings across all surveys in North America is something that we treasure and will seek to continue building upon. We take a great deal of satisfaction in delivering a wonderful experience to our homebuyers. We are grateful to Avid that they value this important measurement for our team.” – Doug Campbell, So. California, Director of Customer Care
Avid Diamond Award
Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Diamond Award winners in the U.S. are as follows:
- Production: Mungo Homes – Charleston, SC
- Small Volume: Traditions Building Group
- Custom: AR Homes® Indianapolis (Christopher Scott Investments, Inc.) and AR Homes® Raleigh (Hearthstone Luxury Homes, LLC.)
“Our current building environment is very challenging to say the least, so for our entire team to work together to overcome these obstacles and achieve such high customer satisfaction ratings is an accomplishment we are very proud of.” Scott Bates, Franchisee Christopher Scott Investments, Inc.
“We are truly honored to receive this award! An award like this only happens when our team focuses on the right things. It is a culmination of a great team of people, a great custom design/build process, great custom home buyers, and the proper execution of all the various activities…..most notably customer consideration/communication! We’d also like to thank Avid for the valuable feedback they provide through these surveys, which helps keep our team at Hearthstone Luxury Homes focused on the right things!” – Jeff Logsdon Owner/President of Hearthstone Luxury Homes
“On behalf of the entire Traditions Team, I want to thank Avid for this latest Diamond Award. We are truly humbled and would like to dedicate it to our Suppliers, Trade Partners and Service Providers who help us achieve outstanding Customer Satisfaction in these trying times.” – Doug Hinger, President of Traditions Building Group
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners in the five U.S. regions are as follows:
North Central Region
- Production: Veridian Homes
- Production: Stanley Martin – Maryland
- Small Volume: The Green Company
South Central Region
- Production: Rausch Coleman Homes – OK City
- Small Volume: Nies Homes
- Production: Meritage Homes – Nashville
- Custom: AR Homes® Sarasota (Nelson Homes, Inc.)
- Production: Alturas Homes
Custom: Estes Builders LLC
Avid Benchmark Award
This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.
The winners of the Avid Benchmark Award in the United States are as follows:
AR Homes® Jacksonville (Marcus Allen Homes, Inc.)
Brookfield – Austin – TX
Brookfield – SCA
Epcon Communities – Raleigh
Homes by Dickerson
McKee Homes – Raleigh
Meritage Homes – Atlanta, GA
Meritage Homes – Dallas/Fort Worth
Meritage Homes – Denver
Meritage Homes – Greenville, SC
Meritage Homes – Houston
Meritage Homes – N. California
Meritage Homes – Orlando
Meritage Homes – Phoenix
Meritage Homes – Raleigh
Meritage Homes – San Antonio
Meritage Homes – South Florida
Mitchell and Best
Mungo Homes – Myrtle Beach, SC
Mungo Homes – Savannah, GA
Neal Communities – South
Rausch Coleman Homes – Birmingham
Rausch Coleman Homes – Houston
Rausch Coleman Homes – Jonesboro
Rausch Coleman Homes – Little Rock
Rausch Coleman Homes – NWAR
Rausch Coleman Homes – Tulsa
Stanley Martin – Charleston
Stanley Martin – N Virginia
Stanley Martin Custom Homes
Winners will receive access to a press kit that will include the official Avid Award badge that employees may display in their email signature and on their letterhead.
For more information about the Avid Awards, please visit here.
About Avid Ratings
Avid Ratings is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.com.